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Hyatt Regency/Décou-Labat FAQs

Last Updated: Oct. 8, 2021


When can I go back to my room?

Students living in the Décou-Labat Residences may return to their room any time after 9:00 a.m. on Monday, October 11.

When will my personal items be brought back to my room?

USS will bring personal items back to student rooms on October 12-17 between 10am – 7pm. You need to sign-up for a delivery time in the Housing Portal to confirm your preferred delivery window.

What if I cannot meet USS to have my items delivered?

Students who cannot meet USS between October 12-17 will need to have their items moved back to their room by USS with Housing & Residence Life staff. Please e-mail housing@tulane.edu if you cannot meet USS during the designated times.

How will I know that my belongings are safe?

Your belongings will be kept in a secure area at all times. When you bring your belongings down to the ballroom you USS will receive your items and take photos of them before staging them with your name and room number. This staging area will have 24-hour security to ensure that only students and authorized staff are permitted inside.

What if I miss my delivery time?

We understand that there is a lot going on for you right now. If you’re running late to your delivery time USS will reach out to see if you still plan to arrive for your delivery. If you do not answer and do not arrive for your delivery, USS will work with Housing & Residence Life staff to complete your delivery.

How long do I have to pack my items?

You can take as much time as you need to pack your belongings. You will need to have all of your belongings brought to the Elite Ballroom A at the Hyatt Regency at least 2 hours before your delivery time, but you can start bringing your items down to this ballroom any time after 9:00 a.m. on Monday, October 11.

Can I have a guest in Décou-Labat to help me with my move?

You can have a guest with you while you move back to Décou-Labat, but they should plan to leave as soon as you’ve re-settled in your room.


Who is paying for my room at the Hyatt?

The university is paying for your room at the Hyatt, but you will have to pay for any incidentals you charge to the room, such as room service. Incidentals are charged to the credit or debit card you provide upon check-in.

Do I have to move into the Hyatt or can I stay in a friend’s local apartment or another residence hall room on campus?

Yes, students who have a safe place to stay in the greater New Orleans area may make alternate arrangements after they fill out this form so that we may verify all of our students have safe housing for the duration of the Décou-Labat closure. Please know Tulane will not cover this cost, and it is not an option to stay with a friend who currently lives in on-campus housing.
Students who choose to stay somewhere other than the Hyatt will be responsible for retrieving their belongings from the Hyatt from September 24-26th. Students who have roommates need to coordinate their retrieval with their roommate in order to ensure that items are appropriately distributed. Finally, keep in mind you will need to move your belongings back into Décou-Labat once your room is ready in October.
We do not encourage students to stay outside of a commutable distance from campus because it will preclude their participation in in-person classes. That said, we understand some students may be unable to return for a number of reasons. Students in this situation should contact each of their professors to understand what accommodations the professor is prepared to make for the two-week time period. Students must evaluate for themselves if this is option is a viable option for them. Students may speak to the Dean of Students if they have questions about or need assistance navigating this.
Again, if you are considering this option, please fill out this form.

Will I have a roommate at the Hyatt?

Housing & Residence Life will manage room assignments and will assign all students to a single room at the Hyatt. If you have a roommate in Décou-Labat, Housing & Residence Life staff will make every reasonable effort to assign you in a room adjacent to or near your roommate.

Can I wait to come back to New Orleans when my room is ready and attend class virtually until then?

The expectation is that all students will be in New Orleans to attend in-person classes beginning Monday, September 27.

Will my emotional support animal or service animal be allowed at the Hyatt?

Yes, registered service and emotional support animals will be allowed at the Hyatt. The Hyatt will not charge a pet fee, but any damage to the room will be charged to the credit/debit card on file.

When the room change process begins on campus, can I submit a request to move to an on-campus room using this process?

You may submit a room change request when this process opens, but you should plan to stay at the Hyatt until Décou-Labat is able to be re-occupied. You will not be permitted to room change from your Décou-Labat space until you have moved back in to your Décou-Labat room.


When can I check into my room at the Hyatt?

Check-in begins on Friday, September 24. When you return to New Orleans, you should proceed directly to the Hyatt to check in at the front desk. Your belongings from your residence hall room have been boxed and transported to the Hyatt so you do not need to come to campus to retrieve them. Tulane employees will be available at the hotel to provide assistance during this time.

When I check into the Hyatt will I have to give a credit or debit card for incidentals?

Yes, a credit or debit card will be required by the hotel for incidentals. If you do not have a credit or debit card, or you have a financial hardship, please reach out to srss@tulane.edu for assistance with accommodations.


Will there be Tulane staff at the hotel?

Yes, Tulane staff (including your Resident Advisor) will be in residence while students live at the Hyatt. In the event of an emergency, please call TUPD at (504) 865-5911. Hotel security and staff will also be on site.

Is laundry available at the hotel?

Laundry service is provided by Tulane in partnership with Cleanerama at no charge to students. Each student at the Hyatt will have the opportunity to have 1 bag of laundry washed per week. This is a wash and fold service only; please do not include items that need to be dry cleaned, are delicate/expensive, or are irreplaceable.
The Tulane laundry room at the Hyatt is located in Imperial 1 ballroom and is open Monday-Friday from 5:00pm-8:00pm. A Tulane staff member will be available to assist.
Drop off your laundry using the provided bags Monday-Friday between 5:00pm-8:00pm in the Imperial 1 ballroom. Laundry will be available for pick-up two days after drop off between 5:00pm-8:00pm (i.e. laundry dropped off on Monday evening will be available for pick-up Wednesday evening). This service will be available to the first 50 students per day and is first-come, first-served. If you drop off your laundry after we reach capacity, your laundry will be picked up the following day.

Will the Hyatt offer housekeeping?

Yes, the Hyatt will provide full housekeeping service to each room on every fifth day.

What transportation will be available to and from the uptown campus?

Dedicated shuttles will transport students between the Hyatt Regency and the uptown campus daily beginning Saturday, September 25. Shuttles will run Monday-Friday from 6:48 a.m. to 9:50 p.m. and on Saturday & Sunday from 7:00 a.m. to 10:00 p.m. Click here to view the shuttle schedule. The Hyatt will also be served by Tulane TapRide during the hours that the Hyatt Regency Line and Green Lines are not running, beginning September 24. Click here for more information on TapRide.

What dining services will be provided at the hotel? Can I still use my dining plan uptown?

Grab-and-go breakfast and buffet-style dinner will be available at the Hyatt.

Monday-Friday: Breakfast: 7am-9am; Dinner: 5:30pm-8:30pm

Saturday & Sunday: Lunch: 11:30am-1:30pm; Dinner: 5:30pm-8:30pm

You may continue to use your meal swipes, WaveBuck$, and Splash Cash on campus as usual.

How will my mail and packages be handled while I am at the Hyatt?

Students will continue to be able to pick up items from the uptown mail room at Warren and the package lockers in the LBC as normal during this time.

Décou-Labat residents staying at the Hyatt will have the option for Mail Services to hold packages beyond the normal hold period and until you return to campus.  Please notify us when you receive a package notice email if you need us to hold the package.

Any residents with special package needs should email mailbox@tulane.edu after they have received a package notice email.

What happens if I have something shipped directly to the Hyatt?

Any packages sent directly to the Hyatt will go through the hotel package system and students will be charged a handling fee by the hotel.

Is there parking available at the Hyatt?

Yes. Parking options and cost at the Hyatt Regency parking garage can be found here.

Students who have an active residential student Tulane parking permit (not a commuter permit) will receive complimentary parking in the Hyatt Regency parking garage, located at 1301 Girod St. To apply for your Hyatt Regency parking pass, please click here and provide your name and Splash Card number. Once your application has been approved, you will receive a unique barcode that you must show on entry to the garage. You may either print the barcode or show it on your phone.


What happened to my belongings that were in my residence hall room? Will I have an opportunity to pick-up some of my belongings when I return to campus?

Your belongings were packed by USS, the same company that helps us manage student move-in each fall. If any belongings were found to be damp from water intrusion, those items were professionally washed and packed. Your personal belongings will be delivered to the Hyatt. You may not come to Decou-Labat (nor will this be permitted) to gather any of your belongings. Please keep in mind that double rooms were packed and labeled by room because it was not clear which items belonged to each student. You will need to work with your roommate to unpack your belongings when you arrive at the Hyatt.

When I’m able to move back to Décou-Labat, how will my belongings get back to my room?

The University is planning to work with USS to bring your belongings back to your room in Décou-Labat when the buildings are ready to be occupied. Please save the boxes that your belongings are packed in to make this process more efficient.

How do I report damage to items that were packed and moved from my room in Décou-Labat?

Please complete this claim form and email it to OIRM@tulane.edu as soon as possible. In addition, include all available documentation, including receipts, credit card statements, and photographs, with your claim.


Why can’t I move into my on-campus room on 9/24 like everyone else on campus?

Rooms at Décou-Labat A, B, C, and Townhomes experienced damage from Hurricane Ida and additional water intrusion from Tropical Storm Nicholas, which unfortunately delayed their repair and repopulation timeline. To ensure your health and safety as well the necessary repairs, an additional few weeks are needed to complete all necessary repair work.

When is my on-campus room expected to be ready for move-in?

Décou-Labat rooms will be ready for student move-in the week of October 11. Details about return to campus logistics will be communicated closer to October 11.

Is there a place reserved for Décou-Labat students to study on campus during the day?

Yes - Décou-Labat students have their own space in the LBC. Each day, a conference room is reserved solely for Décou-Labat students to study and relax in between classes:

  • Tuesday, October 5: LBC 206 7:30am-5:00pm
  • Wednesday, October 6: LBC 208 7:30am-5:00pm
  • Thursday, October 7: LBC 206 7:30am-5:00pm
  • Friday, October 8: LBC 208 7:30am-5:00pm