NOTE: You MUST upgrade to the most recent version of Cox Campus Connect before February 15, 2016!
IPTV IS AVAILABLE TO ON-CAMPUS RESIDENTS, ONLY
IPTV, or Internet Protocol Television, is the delivery of television over the Internet instead of via traditional TV formats. Tulane Technology Services has partnered with Cox Communications to bring IPTV to Tulane residence halls and throughout the Tulane campus.
IPTV delivers a cable television-like lineup to the users' desktop (Mac and Windows) and mobile devices (iOS & Andriod). The Tulane IPTV service is intended for on-campus residents and is only available over the Tulane network - you won't be able to connect from off-campus.
Currently, IPTV is being offered in conjunction with traditional cable TV service to the residence halls. At some future date, Tulane anticipates dropping all CATV (wired) service in favor of IPTV.
Desktop or laptop: You can receive Cox Campus Connect IPTV through your Mac or Windows computer browser. All standard browsers are supported It even works over Tulane wi-fi! Visit the link below and log in using your full Tulane username and password. Be sure to select Tulane as your campus location. Remember, the app won't work unless you are a Tulane campus resident and are connected to the Tulane network
Launch Cox Campus Connect on your browser:http://campus.cox.com
Apple iOS devices: Visit the Apple iTunes site for Cox Contour
Android devices: Visit the Google Play site for Cox Contour
if the Cox Campus Connect (Contour) application asks you to specify a "Service" select "Tulane" from the list, not "Residential"
NOTE: If you installed a previous version of Cox Campus Connect IPTV installed on your computer or mobile device, you MUST replace or update to the new software. All previous version of the Cox Campus Connect software will cease to function on February 15, 2016. You MUST upgrade before this date.
Who gets to watch IPTV?
IPTV is available to all students living in the residence halls on the Tulane uptown campus.
What hardware and software do I need to watch IPTV on my desktop?
The IPTV desktop app is available for Mac and Windows PCs, as well as iOS and Android devices.
Desktop software minimum requirements:
Desktop hardware minimum requirements:
Can I watch IPTV with a smartphone or tablet?
Yes you can! There are IPTV apps for iOS devices (iPhone, iPad and iTouch),and Android devices. Visit the Apple iTunes App store, or Google Play and search for "Cox Contour"
Mobile software minimum requirements:
- iOS: Requires iOS 8.0 or later
- Android: Requires Android 4.0.3 or later
Mobile hardware minimum requirements
- iOS: any hardware capable of running iOS 8.0 or later
- Android tablets
- Nexus 7, 9, 10
- Samsung Tab Pro 10", 12.2"
- Samsung Galaxy Note 10.1"
- Motorola XOOM
- Android phones:
- HTC One M7
- Samsung Galaxy S6 Edge
- Nexus 4, 5, 6
- LG G4
- Samsung Galaxy S3 / S6 / S5
- Samsung Galaxy Note 3
- Razr Maxx HD
WIll I be able to watch the local broadcast channels with IPTV?
Yes - the local broadcast stations are included in the lineup.
What are my IPTV username and password?
When you launch the IPTV app you will be asked to enter your username and password - use your Tulane email address and password.
Can I watch IPTV on my television?
Most users who have the proper inputs/outputs to connect their computer to their television (usually, HDMI) are able to watch IPTV on their televisions. Because of built-in electronic copy protections (HDCP) on many devices, this may not work for everyone.
I don't live on campus - can I get IPTV, too?
Sorry, but as IPTV is funded by housing fees, the service is limited to those who live in the on-campus residence halls.
I live in a Tulane residence hall and should have access to IPTV but the application says I do not - why?
To confirm whether you are included in the IPTV group, send your name, Tulane username, and the name of the residence hall you live in to IPTV@tulane.edu
What is IPTV going to cost me?
There will be no extra charge for IPTV. Just like the existing campus cable TV system, the cost to operate IPTV is built in to your residence hall contract.
Why does it take so long to change channels?
As with all digital television systems, there is a lag between the time you choose a channel and when the image is displayed as the new channel data is requested from the server and then buffered for playback. Lag time is increased on a slow network connection.
Will IPTV replace the TUCAN cable TV network currently in all the residence halls?
Yes - it will eventually replace the campus traditional cable TV network.
Didn't answer your question? Write to IPTV@tulane.edu
IPTV is simple to use. Once you've downloaded and installed the app, simply launch and choose a program from the channel guide. Use the channel guide arrows to move through the channels. Use the control bar to resize, fill the screen, mute, or raise and lower audio.
The image freezes, the audio stutters, or the image resolution is poor
The IPTV system will run over the wireless network but the best results often come from a wired connection. If you are in an area with poor or congested wireless connectivity, attach your computer to the network with an Ethernet cable and try again.
The audio still stutters and the application quits without warning sometimes
The IPTV app is very processor intensive and can be affected by other apps you are running simultaneously. Shut down some of your other apps and relaunch IPTV.
The IPTV app won't launch and gives me an error that says I'm not on the Tulane network
The IPTV app says that I have entered an invalid User ID or Password. Please try again
I just loaded a new version of the IPTV app on my mobile device and now it doesn't work
You must first UNINSTALL the IPTV app before installing a new version
Do you have questions or comments about the Tulane IPTV service? Tell us now! Write to IPTV@tulane.edu
Technology Services, Tulane University, New Orleans, LA 70118 -- TSNOC: 504-862-8888 -- email@example.com