IPTV IS AVAILABLE TO UPTOWN, ON-CAMPUS RESIDENTS, ONLY
IPTV, or Internet Protocol Television, is the delivery of television over the Internet instead of via traditional TV formats. Over the Fall 2013 school year, Tulane Technology Services will continue its IPTV pilot to the residence halls. Cox Communications is Tulane's partner in this IPTV pilot.
IPTV delivers a cable television-like lineup to the users' desktop (Mac and Windows) and mobile devices (iOS now, Android to come). Eventually, your gaming devices (Playstation, X-Box , etc.) will be IPTV capable, too. The Tulane IPTV service is intended for on-campus residents and is only available over the Tulane network - you won't be able to connect from off-campus.
Desktop or laptop: Download and install the IPTV app to get started. Remember, the app won't work unless you are Tulane uptown campus resident.
If you already have an earlier version of the Tulane/Cox IPTV desktop app loaded on your computer, you must uninstall before installing a new version.
iPad or iPhone: With your iOS device (iPhone, iPad, or iTouch) visit the Apple AppStore and search for "Cox TV Connect" and download the free app. Once loaded, launch the app and configure:
Who gets to watch IPTV?
IPTV is available to all students living in the residence halls on the Tulane uptown campus.
What equipment do I need to watch IPTV on my desktop?
The IPTV desktop app is available for Mac and PC. The application will operate under Mac OS X 1.6 and higher, and current versions of Windows (XP, Vista, Win7, Win8). Best results when using the latest hardware; the minimum and recommended requirements are:
PC minimum specs
PC recommended specs
Mac minimum specs
Mac recommended specs
Can I watch IPTV with a smartphone or tablet?
Yes you can! There is an IPTV app for iOS devices (iPhone, iPad and iTouch) that can be downloaded from the AppStore - search for "Cox TV Connect." Cox Communications, Tulane IPTV partner, is planning to release an android IPTV app this fall.
WIll I be able to watch the local broadcast channels with IPTV?
The local broadcast channels have not been included in this stage of the IPTV pilot. These channels will be added to the channel lineup at a later date.
Why isn't my favorite cable TV channel on the IPTV lineup?
IPTV is new technology and the television networks are still deciding how they want to license their content. Tulane's IPTV partner, Cox Communication, is actively negotiating with the various network providers to bring you the programming you most want to see. Expect more additions to the channel lineup as new deals are struck.
What are my IPTV username and password?
When you launch the IPTV app you will be asked to enter your username and password - use your Tulane email address and password.
Can I watch IPTV on my television?
If you can connect a computer to your TV, then yes you can. If IPTV is fully adopted at Tulane, then expect to see future developments such as IPTV app's for game consoles (XBox, Playstation) and additional mobile devices.
I'm in a residence hall with access to IPTV but the application says I'm not - why?
To confirm whether you are included in the IPTV group, send your name, Tulane username, and the name of the residence hall you live in to IPTV@tulane.edu
What is IPTV going to cost me?
There will be no extra charge for IPTV. Just like the existing campus cable TV system, the cost to operate IPTV is built in to your residence hall contract.
Why does it take so long to change channels?
As with all digital television systems, there is a lag between the time you choose a channel and when the image is displayed as the new channel data is requested from the server and then buffered for playback. Lag time is increased on a slow network connection.
Will IPTV replace the TUCAN cable TV network currently in all the residence halls?
If the IPTV pilot proves to be successful, then yes - it will eventually replace the campus traditional cable TV network.
Didn't answer your question? Write to IPTV@tulane.edu
The channel lineup for the Tulane IPTV pilot is continuously updated as new agreements are reached. Check the lineup often to see what's been added.
Do you have questions or comments about the Tulane IPTV pilot? Tell us now! Write to IPTV@tulane.edu
IPTV is simple to use. Once you've downloaded and installed the app, simply launch and choose a program from the channel guide. Use the channel guide arrows to move through the channels. Use the control bar to resize, fill the screen, mute, or raise and lower audio.
The image freezes, the audio stutters, or the image resolution is poor.
The IPTV system will run over the wireless network but the best results often come from a wired connection. If you are in an area with poor or congested wireless connectivity, attach your computer to the network with an Ethernet cable and try again.
The audio still stutters and the application quits without warning sometimes.
The IPTV app is very processor intensive and can be affected by other apps you are running simultaneously. Shut down some of your other apps and relaunch IPTV.
The IPTV app won't launch and gives me an error that says I'm not on the Tulane network.
Check to make sure that you are connected to the Tulane network, with a physical Ethernet cable or over the wireless network.
I just loaded a new version of the IPTV app and now it doesn't work.
You must first UNINSTALL the IPTV app before installing a new version.
Didn't solve your problem? Write to IPTV@tulane.edu
Technology Services, Tulane University, New Orleans, LA 70118 -- TSNOC: 1-866-276-1428 -- firstname.lastname@example.org