Innovative Technology and Support Services is responsible for providing instructional support, Web application's development, on-site support, laptop walk-in support, and supervision of the University's technology Help Desk. The group is also responsible for arranging volume license software agreements, and software and hardware purchasing assistance.

Instructional support includes:

• myTulane/Blackboard academic and community support
• The Faculty Symposium on Digital Trends
• Instructor Training Workshops and one-on-one instruction
• Walk-in support for instructor scanning and digital document creation
• Consulting on audio and video digitization and delivery
• Consulting on presentation and course delivery technologies
• Consulting on integrating Web 2.0 technologies into instruction

On-site support includes:

• Technical assistance at your office/room location
• Best-practice troubleshooting of computer-related problems
• Virus prevention and removal
• Installation of supported software applications

Laptop walk-in support - The Technology Services Station, offers:

• Laptop and handheld support
• Best-practice diagnosis of laptop problems
• Maintenance functions such as virus prevention and removal
• Wireless registration and Smartphone configuration

The Technology Help Desk (862-8888, or x8888) is:

• Staffed by Blackboard Student Services
• Located in Somerset Kentucky
• Provides up to 60 agents for Tulane Help Desk calls
• Provides first-level support for troubleshooting technology issues
• Creates and escalates tickets needing further attention to 2nd Level (Specialized) Technology Services staff