Technology Services is excited to welcome Allie Hopkins to the senior leadership team at 1555 Poydras. After 15 years of working in higher education, Allie joins Tulane as the Director of Technology Support & Network Operations Center (TSNOC). The TSNOC will be an extended-hours operations center geared towards level 1 user support on all Technology Services systems.
The TSNOC will monitor not only the network, but all systems and applications used daily by students, faculty, staff, and affiliates. The TSNOC will bring a true understanding of how all these independent systems work together to provide more concise and personable support to our constituents. Allie has worked in the layer between the physical network and the end user applications long enough to know that everything from the mouse to the data center is pertinent. She says, "I provide the eyes for the network engineers and the NOC. If you don't notice my work, I'm doing a good job."
Technology Services, Tulane University, New Orleans, LA 70118 -- End User Support: 1-866-276-1428 -- email@example.com