WaveMail Update

Technology Services continues to work with our vendors to address the following issues:

1) Several users have reported bounced messages to valid Tulane addresses from Tulane addresses. This has been identified as a bug and Microsoft is working on code to fix this issue.
2) Microsoft is working  on a solution to fix form issue when editing a group in OWA.
3) Microsoft and Citrix continue to work on a permanent solution with regard to IPv6.
4) Two users have reported a problem with their BlackBerry devices not syncing email. Currently this is being investigated.

WaveMail Update

Technology Services continues to work with our vendors to address the following issues:

1) Several users have reported bounced messages to valid Tulane addresses from Tulane addresses. This has been identified as a bug and Microsoft is working on code to fix this issue.
2) Microsoft is working  on a solution to fix form issue when editing a group in OWA.
3) Microsoft and Citrix continue to work on a permanent solution with regard to IPv6.
4) Two users have reported a problem with their BlackBerry devices not syncing email. Currently this is being investigated.

WaveMail Update

Technology Services continues to work with our vendors to address the following issues:

1) Several users have reported bounced messages to valid Tulane address from Tulane addresses.

2) If users attempt to edit a group from OWA using FireFox, Safari, or Chrome,  the form must be stretched  to a width of 1440 pixels to make the edit button functional.

3) Some users have reported multiple calendar notifications when meetings are cancelled. Tech services is aware and working with Apple and Microsoft to resolve.
 
4) Technology Services has redirected IPV6 traffic to IPv4 in order to remedy connectivity problems. Microsoft has determined that there is an issue with a product made by Citrix causing the IPV6 malfunction. Microsoft is working with Citrix to develop a solution.

WaveMail Update

The following issues are being addressed by Technology Services and our vendors:

1) Several users have reported bounced messages to valid Tulane address from Tulane addresses.

2) If users attempt to edit a group from OWA using FireFox, Safari, or Chrome,  the form must be stretched  to a width of 1440 pixels to make the edit button functional.

3) Some users have reported multiple calendar notifications when meetings are cancelled. Tech services is aware and working with Apple and Microsoft to resolve.
 
4) Technology Services has redirected IPV6 traffic to IPv4 in order to remedy connectivity problems. Microsoft has determined that there is an issue with a product made by Citrix causing the IPV6 malfunction. Microsoft is working with Citrix to develop a solution.
 
5) A number of customers are having problems with WaveMail connectivity on their desktop clients. Technology Services is aware and working to resolve. For the time being, Please use the Outlook Web Application at Outlook Web App (OWA) found at:
http://outlook.com/tulane.edu
 
Customers who are unable to with connect using OWA should report their usernames to the helpdesk at the following numbers:
 
(504) 862-8888 or ext. 8888 Uptown
(504) 988-8888 or ext. 8-8888 Downtown
Toll Free (866) 276-1428

WaveMail Update

The following issues are being addressed by Technology Services and our vendors:

1) Several users have reported bounced messages to valid Tulane address from Tulane addresses.

2) If users attempt to edit a group from OWA using FireFox, Safari, or Chrome,  the form must be stretched  to a width of 1440 pixels to make the edit button functional.

3) Some users have reported multiple calendar notifications when meetings are cancelled. Tech services is aware and working with Apple and Microsoft to resolve.
 
4) Technology Services has redirected IPV6 traffic to IPv4 in order to remedy connectivity problems. Microsoft has determined that there is an issue with a product made by Citrix causing the IPV6 malfunction. Microsoft is working with Citrix to develop a solution.
 
5) A number of customers are having problems with WaveMail connectivity on their desktop clients. Technology Services is aware and working to resolve. For the time being, Please use the Outlook Web Application at Outlook Web App (OWA) found at:
http://outlook.com/tulane.edu
 
Customers who are unable to with connect using OWA should report their usernames to the helpdesk at the following numbers:
 
(504) 862-8888 or ext. 8888 Uptown
(504) 988-8888 or ext. 8-8888 Downtown
Toll Free (866) 276-1428

WaveMail Connectivity Issues

Most customers have regained  WaveMail connectivity using their desktop clients. If you are having connectivity problems, please use the Outlook Web Application at Outlook Web App (OWA) found at:

http://outlook.com/tulane.edu

Customers who are unable to with connect using OWA should report their usernames to the helpdesk at the following numbers:

(504) 862-8888 or ext. 8888 Uptown
(504) 988-8888 or ext. 8-8888 Downtown
Toll Free (866) 276-1428

WaveMail Connectivity Issues

Most customers have regained  WaveMail connectivity using their desktop clients. If you are having connectivity problems, please use the Outlook Web Application at Outlook Web App (OWA) found at:

http://outlook.com/tulane.edu

Customers who are unable to with connect using OWA should report their usernames to the helpdesk at the following numbers:

(504) 862-8888 or ext. 8888 Uptown
(504) 988-8888 or ext. 8-8888 Downtown
Toll Free (866) 276-1428

WaveMail Connectivity - Reboot required

Technology Services is implementing a solution to correct the recent WaveMail issues. The change will go into effect at 10pm,  Wednesday, April 10. All users must reboot their computers at the start of business on Thursday, April 11 to reconnect to the network and email.

Please report any further WaveMail issues to the Help Desk at the following numbers:

(504) 862-8888 or ext. 8888 Uptown
(504) 988-8888 or ext. 8-8888 Downtown
Toll Free (866) 276-1428

WaveMail Connectivity Issues

A number of customers are having problems with WaveMail connectivity on their desktop clients. Technology Services is aware and working to resolve. For the time being, Please use the Outlook Web Application at Outlook Web App (OWA) found at:

• http://outlook.com/tulane.edu

Customers who are unable to with connect using OWA should report their usernames to the helpdesk at the following numbers:

(504) 862-8888 or ext. 8888 Uptown
(504) 988-8888 or ext. 8-8888 Downtown
Toll Free (866) 276-1428