Technology Services Announcements2009-11-20T23:45:37Zurn:uuid:EDF60855-DC28-6ED1-632F-3F0CE7350D59 CommonSpot Content Server

The ILCPAN server has been brought back online.

http://tulane.edu/tsweb/announce698.cfm2009-11-20T18:04:12ZCarrie Fisher

Many sites based in the ILCPAN server are down. Technology Services is working on a solution to restore all services as soon as possible.

http://tulane.edu/tsweb/announce697.cfm2009-11-20T16:23:12ZCarrie Fisher

All e-mail servers have been brought back online and are functioning properly. No messages have been lost. Any users who are unable to access e-mail via Outlook or OWA should contact the Help Desk.

http://tulane.edu/tsweb/announce696.cfm2009-11-19T15:46:47ZCarrie Fisher

4 out of 10 e-mail servers are down at this time, resulting in some users not able to send or receive e-mail. Technology Services is working with IBM to resolve the issue, but there is no ETA on a solution at this time.

http://tulane.edu/tsweb/announce692.cfm2009-11-18T08:14:45ZLinda Wright

All but one email server has been brought back online. Approximately 1000 users continue to be unable to access email. Incoming mail that was sent during the outage should be redelivered by the sending server, resulting in no loss of messages. We continue to work on the last server and we will send an update when the problem is resolved or in an hour, depending on what occurs first. We apologize for the inconvenience and are doing everything possible to remedy the problem quickly.

http://tulane.edu/tsweb/announce693.cfm2009-11-18T15:47:22ZCarrie Fisher

One email server has become unavailable once again, resulting in a total of 2 email servers unreachable at this time. We continue to work with Microsoft on the issue and hope to have it resolved as quickly as possible. We do not yet have an ETA on when this will be resolved.

http://tulane.edu/tsweb/announce694.cfm2009-11-18T08:14:45ZCarrie Fisher

One email server has become unavailable once again, resulting in a total of 2 email servers unreachable at this time. We continue to work with Microsoft on the issue and hope to have it resolved as quickly as possible. We do not yet have an ETA on when this will be resolved.

http://tulane.edu/tsweb/announce695.cfm2009-11-18T22:49:18ZCarrie Fisher

One November 23rd, Technology Services will be performing a major upgrade of both the software and hardware that operates the Tulane Greenspace online file sharing and storage site (http://greenspace.tulane.edu). To perform the upgrade, the site will be unavailable from 8:30 AM until 5:00 PM that day. The upgrade will provide a new faster server with more storage to replace the current 4-year old server and the latest version of the Xythos file sharing software. Due to the magnitude of this upgrade, there will be extensive changes to the interface and feature set. The new interface will have online help available to provide users with info about using the new version.

http://tulane.edu/tsweb/announce691.cfm2009-11-10T16:14:13ZCarrie Fisher

Tulane's online software distribution system, e-Academy will be unavailable Sunday, Nov. 1, from 6am to 11am CST due to scheduled maintenance.

http://tulane.edu/tsweb/announce690.cfm2009-10-29T20:55:38ZCarrie Fisher

Network access has been restored. No network problems exist at this time.

http://tulane.edu/tsweb/announce689.cfm2009-10-27T15:59:46ZCarrie Fisher

We we are currently experiencing problems reaching the Internet. Network administrators have notified LONI network operations and they are currently working on the issue. We will send an update when the problem is resolved or in an hour, depending on what occurs first. We apologize for the inconvenience and are doing everything possible to remedy the problem quickly.

http://tulane.edu/tsweb/announce688.cfm2009-10-27T14:36:24ZCarrie Fisher

There is a scheduled network maintenance window on Sunday 10/18/09 from 6am to 6:30am. During this period of time, there will be no access from Tulane to the Internet or to any services in the Tulane data center (including, but not limited to, e-mail). Services will be available to those connecting from off-campus. Although thirty minutes are being scheduled, the actual duration of the outage may be much shorter.

http://tulane.edu/tsweb/announce687.cfm2009-10-16T15:40:03ZCarrie Fisher

The Laptop Station is able to service 20 laptops at a time, and is no longer able to hold more laptops than that in their queue. Once the Laptop Station has reached its maximum capacity of 20 laptops, they will not be able to accept more laptops. Please call or e-mail before you bring your laptop to check availability before going to the office. laptop@tulane.edu or 314-2577

http://tulane.edu/tsweb/announce685.cfm2009-09-24T18:18:14ZCarrie Fisher

Our attempt to upgrade the Listserv server on Sept 11, 2009 wasn't successful. This message serves to notify you of a planned upgrade of our Listserv server which will occur on Friday Sept 25th, 2009 between the hours of 4:00 p.m. and 9:00 p.m. CDT.

http://tulane.edu/tsweb/announce686.cfm2009-09-24T19:32:38ZCarrie Fisher

Many University email users have received messages purporting to be from "University Webmasters", "System Administrators", "Webmail Support Team" or "Technical Support Team" or even from a compromised account within Tulane. The messages request that users reply with personally identifiable information (passwords, usernames and date of birth) or their email accounts will be deactivated. Please be aware, Tulane University Technology Services will never ask for password or personally identifiable information in email. Read more...

http://tulane.edu/tsweb/announce684.cfm2009-09-22T16:36:37ZCarrie Fisher

Technology Services is planning an upgrade of our Listserv server which will occur on September 11th, 2009 between the hours of 5:30 p.m. and 9:00 p.m. CDT. Our Listserv server will not be available during the upgrade. Email sent to any list during the upgrade will be lost and can't be recovered. PLEASE CONTACT US IMMEDIATELY if there are any significant conflicts or concerns regarding the time and date of this upgrade.

http://tulane.edu/tsweb/announce681.cfm2009-09-08T21:04:17ZCarrie Fisher

The Laptop Station is still unpacking in its new location: Central Building room 102, and it will be open today at 1pm.

http://tulane.edu/tsweb/announce680.cfm2009-09-01T15:16:46ZCarrie Fisher

Laptop Station Temporarily Closed

http://tulane.edu/tsweb/announce679.cfm2009-08-31T16:49:27ZMarie Carianna

Access to E-Academy was restored shortly after the reported outage. E-Academy is currently working properly.

http://tulane.edu/tsweb/announce678.cfm2009-08-17T21:38:36ZCarrie Fisher

We are currently experiencing log in problems with our software distribution web site E-Academy http://elms05.e-academy.com/tulane/. System administrators are working on a solution. Please stay tuned for updates.

http://tulane.edu/tsweb/announce677.cfm2009-08-17T14:40:34ZCarrie Fisher

We have been in close contact with our Presidium call center in Kentucky regarding the unacceptable wait times experienced last week when calling 862-8888 (x8888). The root of the problem was that the call center was surprisingly understaffed to handle all client requests. Presidium responded by adding multiple dedicated staff to our account. On Friday, the wait time when calling 862-8888 (x8888) for assistance was reduced from upwards of 15 minutes to an average of 4 minutes per call. There's clearly room for improvement still, and we will continue to monitor the metrics.

http://tulane.edu/tsweb/announce676.cfm2009-08-17T13:30:00ZCarrie Fisher

Access to the Pulse web server will be limited to read-only during the Data Center Outage from 8pm Saturday night to noon Sunday (August 15-16). Sites will still be browseable to the public but users will not be able to connect to the server for uploads or edits.

http://tulane.edu/tsweb/announce675.cfm2009-08-14T19:19:06ZCarrie Fisher

We are still experiencing long on-hold times for calls going to the telephone Help Desk: 862-8888. The Call Center vendor is hoping to have the problem remedied today.

http://tulane.edu/tsweb/announce674.cfm2009-08-13T19:50:02ZCarrie Fisher

On Sunday, August 16, Technology Services will shut down power to the Tulane University datacenter from 4 a.m. to 12 noon. This scheduled outage is to install a new Uninterruptible Power Source (UPS) system that will ensure consistent and reliable power to the datacenter. All of the systems on servers in the datacenter will be unavailable during the installation.

http://tulane.edu/tsweb/announce673.cfm2009-08-12T19:43:01ZCarrie Fisher

We are currently experiencing long wait times when calling the Help Desk at 862-8888 for telephone support. Calls are answered immediately by the automated system and then the call is sent into an extremely long queue. If you are unable to hold on, please submit a ticket online to report your issue and you will be contacted by the appropriate support personnel: http://d2.parature.com/ics/support/default.asp?deptID=4258 Our vendor has been notified and is working on a solution. We will post updates as they become available.

http://tulane.edu/tsweb/announce672.cfm2009-08-12T17:51:07ZCarrie Fisher

On Saturday, August 8, the campus telephone system will be out of service from 7-9 a.m. This scheduled outage is necessary to perform preventative maintenance repairs on the system. The equipment replacement will ensure continued constant and reliable service. Public Safety has been made aware of this outage and if you need to reach them, they can be reached at 504-866-0610 which is an AT&T line that will not be affected by the outage.

http://tulane.edu/tsweb/telephone-outage-saturday-morning.cfm2009-08-06T21:26:12ZCarrie Fisher

myTulane will be unavailable on Saturday August 1 from 7 am through 9 pm for required system maintenance.

http://tulane.edu/tsweb/announce670.cfm2009-07-29T20:52:54ZCarrie Fisher

Access to myTulane (Blackboard) has been restored

http://tulane.edu/tsweb/announce669.cfm2009-07-14T15:10:54ZCarrie Fisher

myTulane is currently not allowing users to log in. There is a problem with Blackboard servers nationwide. Please try again, as the servers may be back up at anytime. The situation outside of Tulane's control.

http://tulane.edu/tsweb/announce668.cfm2009-07-13T18:57:00ZCarrie Fisher

We are experiencing problems with network connections to some of our servers. If you are having a problem connecting to Giza, a shared network drive, or an application or web page housed on Pandora, then please try again in a little while. Network admins are working on a solution to the problem.

http://tulane.edu/tsweb/announce_server-outage.cfm2009-07-02T21:31:00ZCarrie Fisher

We are no longer experiencing a problem with connections to Giza, shared network drives, or applicationa and web pages housed on Pandora.

http://tulane.edu/tsweb/announce667.cfm2009-07-02T21:50:37ZCarrie Fisher

Emergency E-mail System Implementation

http://tulane.edu/tsweb/announce549.cfm2009-07-01T06:24:07ZCarrie Fisher

myTulane scheduled maintenance

http://tulane.edu/tsweb/announce666.cfm2009-07-01T06:00:54ZCarrie Fisher

New procedure to deal with the illegal distribution of copyrighted materials

http://tulane.edu/tsweb/announce652.cfm2009-07-01T06:17:36ZCarrie Fisher

Scheduled Network Upgrade 07/05/09

http://tulane.edu/tsweb/announce659.cfm2009-07-01T06:12:08ZCarrie Fisher

Beware of new phishing emails circulating on campus

http://tulane.edu/tsweb/beware.cfm2009-06-30T19:31:39ZMichael Griffith