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Technical Support and Network Operations Center
 
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Tulane Technology

If you are experiencing problems with technology on campus, we encourage you to submit a ticket to our help desk by calling 504-862-8888 or online at http://support.ts.tulane.edu. If you have a problem with technology on campus and you can't get it resolved, please call 504-644-8467 or email help@tulane.edu and one of our team leaders will respond directly to provide further assistance.


Support Center Top 5

     

Password Maintenance

Forgotten, New, and Resets
https://password.tulane.edu



     

Register a Wireless Device

https://tuwac.tcs.tulane.edu



     

myTulane and Blackboard

Go to myTulane
Learn about myTulane



     

Security Software

Download free anti-virus software
(login required, then keyword search for McAfee)



     

Gibson Access

http://gibson.tulane.edu



Mike Griffith Earns Doctorate

Posted: 18 Aug 2014

Mike Griffith, Technology Services' Faculty Technology Coordinator and Adjunct Professor, has earned his Ph.D. in English with a focus on Modern Literature and and Cultural Studies. 

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Phishing alert

Posted: 14 Aug 2014

Users should be aware that an email message with the subject line "Tulane Webmail Alert Notice" is a phishing attempt, and the message should be deleted. This message is particularly tricky because the sender's address appears to be "website@tulane.edu."

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Tech Tips for Hurricane Season 2014

Posted: 01 Aug 2014

As we approach the most active part of hurricane season, we all have to be prepared. Whether we have to evacuate, shelter in place or experience no hurricane-related activity at all, it's best to plan ahead. For overall hurricane preparedness see http://tulane.edu/emergency/preparedness/hurricane-procedure.cfm and http://emergency.tulane.edu/ and http://nola.gov/ready/. See below for our suggestions for making sure your tech devices are part of your overall hurricane preparedness routine. Staying connected is important, and you can mitigate the effects of a power outage on connectivity if you prepare.

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Farewell, Camilo Mendez

Posted: 29 Jul 2014

Camilo Mendez joined Tulane Technology Services in January 2011 as a Senior Developer for the Banner Team (Admissions). He transitioned into the role of a Senior ODS/EDW Administrator/Developer where he served for the last two years. Camilo was instrumental in providing support for our student systems warehousing strategy with ETL development and adding value to Business Intelligence Enterprise solutions.

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 Need Support?

    

Via Instant Answers
Online Knowledgebase

Via Phone
Uptown
: (504) 862-8888 or ext. 8888
Downtown: (504) 988-8888 or ext. 8-8888
Toll Free: (866) 276-1428

Via E-mail
help@tulane.edu

Via Live Chat and Online Request
https://tulane.service-now.com/

 

Technology Services, Tulane University, New Orleans, LA 70118 -- TSNOC: 1-866-276-1428 -- help@tulane.edu