Scheduled Maintenance - Network unavailable

February 9, 2012


Scheduled Maintenance

Technology Services is scheduled to make network upgrades in the following buildings this week:
 
Catherine Residence Hall # 55, Thur. Feb. 9, 12:00 PM-2:00 PM
Mayer Residences # 55, Thur. Feb. 9, 12:00 PM - 2:00 PM  CANCELLED
Bruff Commons building # 48, Thur. Feb. 9, 5:30PM - 6:00 PM
There will be no network access during the scheduled maintenance noted above.

Sunday morning, February 12, 6:00AM-7:00 AM UPDATED
1. Re-terminate Metro Ethernet connection to SRX.  Metro Ethernet connected sites will lose connectivity.  Any sites that are connected by Metro Ethernet will briefly lose connectivity.
 
Sites that are affected:
1) Primate Center
2) 8333 Maple St.
3) Lakeside Hospital
4) Covenant House Clinic
5) 8333 Maple St.
6) Murphy Bldg.
7) 1700 Perdido St.
8) Health Sciences (1430 Tulane, Tidewater, JBJ, Deming, S. Liberty)
9) 900 South Jeff Davis
10) University Square
11) 800 E. Commerce
12) Uptown Campus -UPDATED to include the Uptown Campus

 
Not affected:
13) Biloxi
14) Madison
15) Darien
16) Cohen Clinic
17) Warren Easton Clinic
18) Museum of Natural History
19) Colo at Venture Data Center in Jackson
 
2. Upgrade firmware in several switches in data center. No connectivity to these servers during switch reboot.
 
Will affect the following fileshares (HSC, Giza, Tulane), Card Services, Email on premise and routing, Metatsorm, iManage, TMA, Kronos, Docushare, Greenspace, Kuali(Tera),SARS. Personna, OEHS, RMS, SharePoint, ILCPAN, stream, DSWEBAPPS, DSWEBAPPS2, Pharos, TUT, Telemastweb, Telemast

Welcome Back, Students!

Welcome back to campus! Remember, if you need technology help there are many ways to reach us: http://tulane.edu/tsweb/connect.cfm

TUID Lookup tool now available

December 22, 2011



 A lookup tool to find TUID is now available. Please see http://tulane.edu/tsweb/tuid.cfm for more info.

Your TUID is the number you need to know!

December 8, 2011

Technology Services will finish the transition to the Tulane ID (TUID) number as the primary way we identify individuals in Tulane systems on December 23. For most customers, this means that you will no longer see Social Security Numbers displayed in reports or on screen and you will not be asked for your SSN. Some SSN uses will remain, mostly for purposes associated with governmental functions and payroll. For example, you will still need to include your SSN on your W-2 form. Your TUID number is printed on your Splash Card.

For updates on the transition to TUID, please visit http://tulane.edu/tsweb/tuid.cfm

Exchange Mailbox Maintenance

December 1, 2011



Over the next several weeks, Technology Services will perform maintenance on the Tulane Exchange mailboxes.  During this time, some customers will be unable to access their Tulane mailboxes for approximately 30 minutes, depending on the amount of email currently stored. Maintenance will be performed outside of Tulane office hours, Monday-Friday between 7pm and 7 am, and all day Saturday-Sunday.

Upon completion of the maintenance, customers may need to restart their email clients.  No changes will be necessary for mobile devices.

Please note that this is not a migration to WaveMail. Customers will continue to access their mailboxes in the same way as they do currently.

November 11, 2011



Tulane network servers and equipment require periodic maintenance and upgrades. Our goal is to minimize the downtime of Tulane networks while optimizing system performance. To achieve this goal, Technology Services requires a regular maintenance window.

Because we have identified Sunday mornings as the time period with the least network activity, Technology Services reserves 6 a.m. to noon on Sundays for systems maintenance. Please be prepared for our systems to be unavailable during that time window. From time to time, we will require additional time to maintain and upgrade systems. We know our customers depend on these systems – our goal is to notify customers with adequate time to prepare for system outages.

Technology Services Leadership, including VP for IT, CTO Charlie McMahon discuss the future of Technology Services in this first annual Town Hall style presentation at Tech Day. Topics include the Network Upgrade and Redesign, a Unified Active Directory, Voice Over IP, Insourcing the Help Desk, IPTV, Learning Management Systems, and many other interesting topics that are pertinent to everyone at Tulane. We have the entire presentation available via streaming video and transcript. Click to read more.

November 2, 2011



Due to an unprecedented number of phishing attempts, we are experiencing e-mail delays and reports of undeliverable e-mails

. Mail queues are backing up because of compromised accounts. Our e-mail team is working to clear them.

Remember Tulane Technology Services will never ask for your password or send you a link to click to fix a problem with your account. If you respond to a phishing e-mail, you could lose access to your Tulane e-mail account for extended period of time while Technology Services investigates your compromised account.

Tulane accounts are used to access many applications including Human Resources records, Blackboard materials, Banner Student System, and email. If there are any doubts on the legitimacy of an email, delete the email, and contact the Help Desk at 8888 on the Uptown Campus, 8-8888 on the Health Sciences Center campus or off-campus at 1-866-276-1428.  Support analysts are available 24 hours a day, 7 days a week.

To learn more about phishing and how you can avoid becoming a victim of a phishing attack, visit http://riptide.me/Zf

October 13, 2011



Deleted Mail and Junk Mail-
Learn the WaveMail Retention Policy to avoid email headaches

Please do not use deleted items or junk mail as a file repository. WaveMail has a 30 day retention policy. Deleted mail and junk mail will be automatically deleted after 30 days

.

October 4, 2011



October is National Cyber Security Awareness Month. Look for tips from technology services throughout the month regarding Internet safety & security including:

• Identifying phishing scams

• Identity protection

• Protecting your computer from viruses and worms

* Social networking dos and dont's

August 15, 2011



Firefox 6 is now unofficially available for downloading but please do not upgrade yet. As Technology Services is in the process of testing for compatibility with Tulane administrative systems, administrative systems users are advised not to upgrade until further notice.

System admins are evaluating Firefox 6 before deciding if they will begin blocking the download.

The New Orleans Regional Modernism iPhone app is now availabe in the iTunes store! The development of the app is a project of Tulane University and DOCOMOMO US/Lousiana. The app was designed and developed by Tulane Technology's own Innovative Learning Center team including David Robinson, Budd Hirons, Chunyan Gu and Xiang Chen working with Francine Stock of Tulane's School of Architecture.

For more info: http://bit.ly/iEVJtr

To download it in the iTunes store: http://bit.ly/mHP7kh

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