Case Management Referral Instructions


Referring for Case Management

Tulane has a centralized online report form for complaints and concerns which is the primary, and preferred, method for submitting any report of concern about a student and their behavior. This system allows for efficient routing of concerns to the appropriate office, as well as tracking follow-through on a concern.  This centralized online report is used when referring a student to case management.

On the front lines are the individuals who have regular and ongoing interactions with students; faculty, friends, organization advisors, roommates and residence hall staff, to name a few.  Often times, these are the first people to recognize the subtle changes in behavior that may indicate a deeper issue. Other times, they experience extreme changes in behavior that raise immediate concerns. Whatever the situation, it is important that concerning behavior is addressed through appropriate channels. 


Referrals are typically made for the following:

 Academic concerns (i.e. marked decline in academic performance, inability to cope with academic pressures, communication that is concerning, missing classes/assignments, continual seeking of special provisions, disorganized or erratic performance).

 Behavioral concerns (i.e. disruptive behavior, disturbing conduct, verbal or physical harassment, shift in mood that is sudden or significant, concerning use of alcohol and/or other drugs, self-harming behavior, risk-taking behaviors,

thoughts or threats of harming others, disorganized speech/non-sensical conversation, emotional/physical outbursts, changes in personal hygiene/sleep/eating).

 Social/Emotional concerns (i.e. relationship issues, loss of family member or friend, verbal/physical/sexual abuse, depression that seems more than just the blues, thoughts or threats of suicide).  


Students who are interested in the case management services, or would like additional information should contact Catherine Yockey at or (504) 314-2129 to schedule an appointment.

Tips for Good Reporting

  •  Include specific details to show us why you feel that somebody's actions are weird, alarming, threatening, etc.
  • Body language / postures
  • Tone / volume of voice
  • Personal space invasions
  • Language used
  • Focus of attention
  • Method of communication
  • Information about the location, layout, or physical environment that is appropriate
  • Provide supporting documentation, when available. This can include such things as e-mails, photographs, audio or video recordings, text messages, social medial screen shots, etc.
  • Document appropriate timelines if this is an on-going issue. When did you first notice the behavior? What has happened over time?
  • Try to avoid using pronouns when possible to avoid confusion.

If you have questions or need additional assistance, please contact Catherine Yockey at or (504) 314-2129.

Division of Student Affairs, Tulane University, New Orleans, LA 70118 504-314-2188