Frequently Asked Questions


Who is eligible for case management?

All Tulane students are eligible for case management services.

When a student is referred, the Case Manager will meet with them to assess the student's needs and, with the student's input, determine the frequency of on-going case management.

What does a Case Manager do?

  • Meets with individual students who are struggling with any number of academic and non-academic problems.
  • Assesses the type of assistance and resources a student needs.
  • Assists students in accessing services, both on-campus and in the community.
  • Works with students to develop or strengthen their support systems and self-advocacy skills and works with the student to remove barriers to success.
  • Exploration of and referral for behavioral health concerns.
  • Alcohol/Drug Referrals and Coordination.
  • Problem Resolution.
  • Crisis management.
  • Conflict resolution.
  • Help managing multiple or complex medical needs.
  • Medical withdrawal process coordination.
  • Medical Withdrawal Re-Entry Process.
  • Process of Care Support.
  • Post-Hospitalization Support.

What are some signs that may warrant a referral to case management?

Academic concerns 

marked decline in academic performance, inability to cope with academic pressures, communication that is concerning, missing classes/assignments, continual seeking of special provisions, disorganized or erratic performance.

Behavioral concerns 

disruptive behavior, disturbing conduct, verbal or physical
harassment, shift in mood that is sudden or significant, concerning use of alcohol and/or
other drugs, self-harming behavior, risk-taking behaviors, thoughts or threats of harming
others, disorganized speech/non-sensical conversation, emotional/physical outbursts,
changes in personal hygiene/sleep/eating.

Behavioral concerns 

relationship issues, loss of family member or friend,
verbal/physical/sexual abuse, depression that seems more than just the blues, thoughts
or threats of suicide. 

Are case management meetings confidential?

The information shared with the Case Manager does not fall under the same confidentiality levels of a healthcare provider or psychotherapist/counselor.  Every effort is made to
protect your privacy and the information discussed will only be shared in the context of assisting the student.  The Case Manager will share information on a need-to-know basis.  In order to coordinate services, written releases of information are signed by the student, when necessary.

How are case management services accessed?

 Referring a Student

Tulane has a centralized online reportform for complaints and concerns which is the
primary, and preferred, method for submitting any report of concern about a student and their behavior. This system allows for efficient routing of concerns to the appropriate office, as well as tracking follow-through on a concern.  This centralized online report is used
when referring a student to case management.


Students who are interested in case management services, or would like to learn more
about it should contact Catherine Yockey at or (504) 314-2129 to
schedule an appointment.

What should I expect if I refer a student for case management?

We will discretely reach out to the student and determine what type of follow-up is needed. In most cases, we will provide some support services to the student which may range
from connecting a student to on-campus and/or community resources to enrolling the student in case management services.

 Often times students welcome the intervention and are thankful that they have faculty/staff members who care about them. If you are looking for a certain method of support from our office, be sure to include that in your report.

 While we are not always able to keep the reporting person’s identity confidential, we do
not show the student the submitted report and use a great deal of discretion when
disclosing specific concerns.


What happens when I submit a report?

When a report is submitted through the online concern report form it is:

Received in real time by Student Resources and Support Services (SRSS)
to identify
the specific concerns reported
for follow-up:

  • SRSS staff or the Case Manager may consult with reporting person for additional information.
  • The Case Manager meets with student to assess receptivity to assistance and make referrals as appropriate

It is important to remember that in many situations we will not be able to provide detailed
follow-up information to the reporting person. We will share information on a
need-to-know basis.

What should I include in my referral report?

The Referral Instructions portion of our website has detailed information about submitting an Online Concern report.

Where is the Case Management office located?

Student Resources and Support Services
Lavin-Bernick Center, Garden Level, Suite G02
(504) 314-2160

Division of Student Affairs, Tulane University, New Orleans, LA 70118 504-314-2188