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Frequently Asked Questions



Why do I need to bring proof of income if I don’t have insurance?

Tulane Community Health Center collects payments on a sliding fee scale. This means the payment for your visit is based on your income level.

How often should I bring my proof of income?

Proof of income should be brought at your first visit and then once a year. Failure to bring proof of income will result in having to pay full price for your visit. Paycheck stubs and tax documents are examples of documents accepted as proof of income.

What is the minimum payment?

Please contact the clinic for current information on fees.

I have insurance but I don’t want to use it. What should I do?

As a patient, you have a right to choose whether or not you use your insurance. If you choose not to use your insurance, you will be responsible for the entire cost of the visit.

I am homeless and can’t afford to pay. What should I do?

Homeless patients must bring a letter from the shelter they are staying at which states the patient is homeless in order to receive free care.

Should I eat before I have my lab work done?

Please call the clinic to confirm if you should fast before having lab work done. Some labs may require you to fast while others may not. If, for any reason, you are unable to reach the clinic it is best to arrive with an empty stomach (no coffee, or anything else!).

When should I call to have my prescription refilled?


Before you call the clinic, please call your pharmacy and have them send us a refill request. Please have prescriptions requested at least 2 weeks before you run out.

If you participate in our Pharmacy Assistance Program, we request that you inform us 1 month before your prescription runs out.

When can I come in to have blood work done?

We draw blood between the hours of 8:00 am to 12:00 pm and 1:00 pm to 3:00 pm.

I would like to make a donation to Tulane Community Health Center. How do I do this?

Please click here to make a donation.

Tulane Community Health Centers (504) 609-3500, tuchc@tulane.edu