Center for Applied Environmental Public Health

Tulane University School of Public Health and Tropical Medicine Complaint Process

Notification of Tulane University SPHTM Complaint Process for Program Integrity

In compliance with the United States Department of Education's Program Integrity Rule, all distance learning students have the right to make a complaint.  The students should try to resolve complaints or issues directly with Tulane University.  Please refer to Complaint Notification Policies.  However if an issue cannot be resolved internally a complaint about Tulane University may be filed with Louisina or the state in which you reside.  Please refer to the following list of State Agencies for contact information. 

An individual may file a complaint against Tulane University alleging a violation of one or more of the following categories.

• Complaints that allege a violation of state consumer protection laws that include but are not
  limited to fraud and false advertising.
  
• Complaints that allege a violation of state law or rule relating to the licensure of postsecondary
  institutions.
  
• Complaints relating to the quality of education or other state or accreditation requirements.

Under Tulane University policies and procedures, an individual should use the institution's internal complaint or review policies and procedures prior to contacting the state agencies.

Tulane University Complaint Process

Contact information for Tulane University for School of Public Health Distance Learning Programs 

Tulane University complies with the provision of the Family Education Rights and Privacy Act of 1974 (Buckley Amendment), which was enacted to protect the privacy of education records, to establish the right of students to inspect and review their education records and to provide guidelines for the correction of inaccurate or misleading data.  The Family Educational Rights and Privacy Act (FERPA) afford students certain rights with respect to their education records.

If you have an issue with a course please contact the course instructor.  If you cannot resolve the issue with your instructor contact your faculty advisor.  For distance learning students your faculty advisor is Dr. Elizabeth James, 504-988-1667 or at dldirect@tulane.edu

Issues not resolved with your faculty advisor may be further directed to:

• Senior Associate Dean for Academic Affairs at Tulane School of Public Health: Dr. Luann White
  504-988-5397
• Associate Dean for Admissions and Student Affairs at Tulane School of Public Health: Dr. Jeffrey Johnson
  504-988-5397

For a detailed description and list of contacts for issues not resolved at the school of public health please CLICK HERE

        Complaint Notification Policies

Outside State Complaint Process

Contact Information For Outside State Complaints Relating to Distance Learning

Our Distance Learning program is an important part of SPHTM's  program offerings.  U.S. Department of education requires that institutions offering distance learning must provide enrolled and prospective students with contact information for filing complaint with its accrediting agency and with the appropriate State Agencies  for handling complaints in the student's state. 

Additonal Resources

• CLICK HERE for State Authorization Resources and Directory (SHEEO)
• CLICK HERE for State Contact Listing