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Student Technology Services
Help for students is available in person, via telephone, and by email. The computer lab help desk is staffed during the hours the labs are open. Full time analysts at the university Help Desk are available to assist students by telephone. When calling the Help Desk, please have as much information as possible about your computer handy- such as the operating system, (Windows XP, Mac OS X), and have the computer on, if possible. Please don't hesitate to call the Help Desk for all of your computer problems, no matter how mundane or catastrophic.
Walk-up: general questions and laptop support in the lab office next to 1218 in the Tidewater Building, in Room 108 in the Richardson Building and in Room 1555 in the Medical School.
Telephone: 7am-7pm Monday through Thursday, and 7am-5pm Friday on campus dial 88888, off campus dial 862-8888
E-mail: info@tulane.edu
For more information about student computing, visit our FAQ page.
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Tech Home
AIS Home
Student Tech FAQ
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Computer Labs
AIS manages two open access general computing labs that are available for use by anyone with a current and valid Tulane ID. These labs provide Internet access, as well as general computing applications such as Microsoft Word, Excel, Access, Powerpoint, SAS, SPSS, STATA, ARCGIS and Dreamweaver. Intranet services are also available in many of the 12th floor classrooms as well as the first floor student lounge both wirelessly and via Ethernet port.
The 1220 lab is also used as a teaching facility, so please be sure to check the schedule to see when the lab is closed due to classes. We are open 74 hours a week during the school year and 56 during the summer. We are closed on all Tulane holidays and scheduled breaks. If you need access to a lab after hours, the Medical School has a 24 hour lab that is provided in the Medical School on Tulane Ave.
Each of the computers in the labs is equipped with Zip 250 drives as well as CD-Rom drives. Please see our Lab Policy for general guidelines for use of the computers in these labs.
Lab Hours
During the School Year
Monday - Thursday: 8am - 8pm
Fridays: 8am - 5pm
Saturdays and Sundays: 10am - 5pm
Summers
Monday - Friday: 8am - 5pm
Saturdays and Sundays: 10am - 5pm
All labs are closed on all Tulane Holidays and during scheduled School Break
Lab Policies
AIS facilities and services are provided for the exclusive use of Tulane students, faculty, and staff. These facilities and services include computer accounts on shared systems, the use of microcomputers and terminals in any Tulane cluster, the privilege of borrowing documentation for microcomputer and mainframe systems.
The following policies apply to all AIS SPHTM facilities:
- No food or drink is permitted.
- No children allowed in the labs
- Smoking is not allowed.
- Cell phones are not allowed.
- Noise levels are to be kept at a minimum.
- No interactive game playing is permitted.
- No non-curricular-related CPU- or storage-intensive computing or software is permitted on the computers.
- Shirts and shoes must be worn at all times.
- Pets are not permitted.
- Earphones are required for all audio equipment.
- AIS is not responsible for lost items.
