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Tulane RAVE Guardian - Frequently Asked Questions


RAVE Guardian Badge

 

Who can use RAVE Guardian virtual safety escort?         

Tulane students, faculty and staff who have a Tulane.edu login.  The system will not allow logins from anything other than a Tulane.edu e-mail address.

The Rave Guardian service should only be utilized in areas within the Rave Guardian jurisdiction.

How does it work?

Once you register and create a user profile, you may request a virtual safety escort by simply dialing the number and inputting the amount of time you believe it will take for you to arrive at your destination.  Upon your safe arrival, simply call RAVE Guardian and deactivate the timer.  If you do not deactivate the timer before it expires, TUPD will be notified.

The My Account tab contains instructions on how to register for and use Guardian. Detailed instructions can be accessed by clicking on the Learn More button provided within the Guardian tab.

Do I have to have a smart phone to make it work?

No. Cell phone users can also request a virtual safety escort by simply calling the assigned phone number.

As with any cell phone usage, there are certain factors that can affect the GPS locator accuracy. Factors to include, but not limited to:



  • Whether or not you are calling from inside a building or a “dead spot”
  • The strength of your cell signal (proximity of cell towers – satellites)
  • The type and quality of your phone, carrier and signal

Can I dial the Rave Guardian number from a land line?

No. It only works with cell phones.


Is it available by downloadable app?

No.  There is nothing to download.  Once you create a user profile you may request a virtual safety escort by simply dialing the RAVE Guardianphone number.

Can I request a virtual safety escort if I am not going from one point on campus to another but still within the jurisdiction?

It is principally designed for traveling on the Tulane campus and where TUPD patrols.

 

Does it require GPS?

No.  GPS will allow for increased tracking capabilities but is not necessary to activate the timer.

 

Can the system handle multiple requests for virtual safety escort at one time?

Yes. 

 

Does Rave Guardian require users to have a certain kind of phone?

No, it works on any phone and any carrier.

Is Rave Guardian always tracking me?

No, your privacy is of  utmost importance. You can only be located if you have asked for help and Rave Guardian is only enabled when you choose to activate an alarm on your phone.

Will Rave Guardian let other people like my family or friends track me?

No, never. Only TUPD will ever have access to your information and only when you allow it.

How does my profile information get collected and sent to TUPD?

You will opt-in to this service and provide as much as you would like as part of the registration process. To maximize the full benefit of this service, your user profile should contain a current photo and accurate self-description. The more information you provide in your profile, the easier it will be for TUPD to locate you, if necessary. You can change your profile picture at any time.

Do I have to leave a voicemail when requesting a virtual safety escort?

No but it is strongly recommended that you leave the accompanying voicemail message informing TUPD about your current location, intended destination, intended course of travel, etc. This information will greatly facilitate any necessary response actions coordinated by TUPD.

What other college campuses use Rave Guardian?

American University, Howard University, University of North Carolina Chapel Hill, University of Pennsylvania.  For more info visit www.ravemobilesafety.com

If I didn’t enter my phone number during registration, can I go back and enter it at a later time?

Yes. To enter your mobile phone, visit the My Account tab, and click the Add link within the Mobile Contacts module.

How do I change my mobile number?

Visit the My Account tab, and click the Edit link next to the mobile number you would like to change. Enter the new mobile number you want to use in the fields provided, and click Continue. You will then be asked to confirm your mobile phone carrier. When changing Mobile Contact (1) [your primary mobile number], you will receive a text message containing a 4-digit confirmation code. You must enter this confirmation code within this website to complete the primary mobile phone registration process.

I did not receive the confirmation code text message. What do I do?

Once you enter your mobile phone number on the on theMy Account tab, Rave Guardian will attempt to send you a text message containing a 4-digit confirmation code. This code is used to verify your wireless number and carrier. Confirmation codes are only sent to your primary mobile number [Mobile Contact (1)].

If you do not receive the confirmation code within a couple of minutes, visit the My Account tab and click the Click here to resend now link. If you still fail to receive the confirmation text message, click the Edit link associated with Mobile Contact (1), and confirm your mobile number and carrier are correct, making any changes necessary.

If you do not receive a confirmation text message after following the steps above, your mobile carrier may be enforcing a premium text messaging block on your account. To remedy this, contact your carrier and ask to have text messages from shortcodes 67283 and 226787 delivered to your mobile device.

I have provided multiple phone numbers, which phones will work with Guardian?

Rave Guardian is only accessible from Mobile Contact (1). This primary mobile phone must be fully confirmed by completing the text-message based phone confirmation process, populating your Guardian profile, and accepting the Guardian Terms of Use.



 

 

Tulane University, New Orleans, LA 70118 504-865-5381 police@tulane.edu