Questions pouring into on-campus call center

August 27, 2012 12:10 PM

Alicia Duplessis Jasmin
aduples@tulane.edu

Just a block off the Tulane University uptown campus a team of student affairs employees is answering calls in the university’s emergency call center.

Hurricane Isaac call center

Meaghan Livaccavi, associate director of wellness services, fields calls at the university’s emergency call center as she keeps an eye on the storm track of Hurricane Isaac. (Photo by Alicia Duplessis Jasmin.)


Students who live off campus are being told to evacuate if they can and prepare to shelter in place if they can’t.

“If our off-campus students can leave, we are encouraging them to do so as we are not sheltering off-campus residents,” says Meaghan Livaccavi, associate director of wellness services. “If they can’t, we advise them to have drinking water and non-perishable snacks to carry them through the next couple of days.”

Several of the morning’s calls concerned whether on-campus residents who are planning to stay will have food services available while the university is closed on Tuesday and Wednesday. Classes are expected to resume on Thursday.

“Food will be delivered to on-campus residents over the next couple of days, but it may not be the hot foods they are used to,” says Cara McCarthy, a Tulane health educator working in the call center. “It’ll likely be sandwiches or salads, but they certainly will have something to eat.”

Other frequently asked questions received this morning (Aug. 27) are:

Q: Are students who live off-campus being sheltered on-campus?
A: No, students with residences off campus should enact their personal hurricane plans.

Q: Are classes cancelled?
A: Classes are cancelled today beginning at 5 p.m., as well as Tuesday and Wednesday.

Q: Can I shelter on-campus with another student?
A: This is not recommended. Approval must be obtained from the Office of Housing and Residential Life.

Q: Can I park my car in the Diboll Parking Garage?
A: Only if you have a permit. Otherwise, the City of New Orleans is allowing residents to park cars on the city’s neutral grounds (street medians), to elevate them in case of flooding.

Q: I live off-campus — what should I do?
A: If you have a means to leave you may want to do so, as there may be extended periods without power or water. The city, however, has not issued a mandatory evacuation order at this time.

Q: How long will the emergency call center be open?
A: The call center will close at 8 p.m. today and reopen tomorrow (Tuesday, Aug. 28) from 8:30 a.m. until 1 p.m.




Citation information:

Page accessed: Sunday, November 23, 2014
Page URL: http://tulane.edu/news/newwave/082712_call_center.cfm

Tulane University, New Orleans, LA 70118 504-865-5000 website@tulane.edu