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Frequently Asked Questions

When can I speak with my financial aid counselor?
Who is eligible for financial aid?
What documentation do I need to turn in to have a complete application?
Why doesn't all my financial aid appear on my billing statement?
How can I request a refund from Accounts Receivable if I have a credit on my account?
When is my fall tuition bill due?
I have been awarded Federal Work-Study. What do I do next?
Will Federal Work-Study funds I earn be posted on my account?
What if I withdraw from classes during the fall semester?
Why isn't my ROTC scholarship showing on my financial aid award or on my account?
How do I have a Federal Direct Loan processed?

Q: When can I speak with my financial aid counselor?
A: A student may contact their financial aid counselor by mail, by email, by phone or in person. Financial aid counselors are located in building #14 (Science & Engineering Lab Complex, also known as the Mechanical Engineering building) on Tulane's uptown campus. The reception area is located in room 205. Standard counseling hours for undergraduate students and students pursuing a masters or doctoral degree are Monday, Wednesday, Thursday and Friday 9 a.m. to 12 noon as well as Monday - Friday 1 p.m. to 4:30 p.m.

Tuesday mornings are generally reserved for counselor training and processing, but counseling hours are sometimes expanded (the first week of classes for the fall and spring semesters, for example), and sometimes reduced (during heavy spring processing periods and certain special events, for example). Exceptional counseling hour are generally posted in advance on the financial aid office home page. 

Q: Who is eligible for financial aid?
A: Federal financial aid is available to students who have not exceeded maximum aggregate loan limits, are not in default on a loan or owe a repayment on a grant, are enrolled in a degree or certificate program, have registered with Selective Service (if male), are a U.S. citizen or eligible non-citizen, and are meeting satisfactory academic progress guidelines as outlined by the Satisfactory Academic Progress policy. Institutional aid is either awarded as a merit scholarship to an incoming freshman or transfer student by the admission office based on the strength of the admission application in light of the year's applicant pool and/or is determined by financial need and merit based on information provided on the CSS Profile and FAFSA application completed each year (that is, a Profile application and a FAFSA application must be completed for each year the student wishes to be considered for institutional need-based scholarship aid). Only undergraduates enrolled in a regular full time division are eligible for institutional need-based scholarships based on Profile application.

Q: What documentation do I need to turn in to have a complete application?
A: If you are applying for federal aid, you need to submit a FAFSA (www.fafsa.ed.gov) each year (that is, a FAFSA application must be completed for each year the student wishes to be considered for federal aid) and, if selected for verification, a verification addendum with W2's and tax returns (for both the parents and the students if the student is "dependent" as defined by the Department of Education; for both the student and the student's spouse, if any, if the student is "independent" as defined by the Department of Education). You may also be asked to submit verification of social security card, citizenship, veteran status and benefits, selective service registration and/or up-to-date loan default/overpayment information. If you are applying for institutional aid, in addition to submitting the above-mentioned information, a CSS Profile application (www.collegeboard.com), your complete and signed tax returns, your W2's, and your parents' complete and signed tax returns and all W2's must also be submitted. If you or your parents' operate a business, you also need to submit a business/farm supplement and all business tax returns and schedules. If your parents are divorced or separated, you need to submit a non-custodial parent statement. Additional information may be requested by the financial aid counselor.

Q: How do I sign the Master Promissory Note for my Perkins Loan?
A: Once you are eligible to receive the Perkins loan, you will receive an e-mail notification to indicate that your Master Promissory Note is ready for you to sign. When you receive this notification, you can sign in on-line at https://www.acs-education.com/bac/CBSLEsign/Welcome.html

Q: My financial aid does not all appear on my billing statement. What do I do?
A: Please make sure that you know what your financial aid award is for the academic year. Merit Scholarships will only be posted if you have accepted the terms and conditions of your scholarship. Stafford loans will not be credited to your account until the master promissory note (MPN) and the entrance interview are complete. Perkins will also not credit until you have completed the Perkins MPN. If you are receiving Tulane Need-Based Scholarship funds, please make sure that you have turned in all necessary verification documentation to our office. These funds will not credit until we have received and verified the information. If you are a Louisiana TOPS scholarship recipient, please note that we generally do not receive the funds until halfway through the semester.

Q: How can I request a refund from Accounts Receivable if I have a credit on my Accounts Receivable account?
A: You can request a refund electronically by going to http://pandora.tcs.tulane.edu/acctrec/.

Q: When is my tuition bill due?
A: Generally, fall tuition is billed to be due by the end of August and spring tuition is due by the end of January. For more information on Tulane's billing, please contact the Tulane Accounts Receivable Office.

Q: I have been awarded Federal Work-Study. What do I do next?
A: The Federal Work-Study Program provides employment to undergraduate and graduate students with financial need. Students are employed on campus in a variety of departments and off-campus in a variety of nonprofit community service agencies.  The Tulane Student Employment Team of WFMO (phone: (504) 865-5149; email: lgleiber@tulane.edu), administers the Federal Work-Study Program job placement for students. They also attempt to help students who do not qualify for Federal Work-Study find alternative employment.  The typical work schedule for full-time students is 10-15 hours per week. Work schedules are arranged between the student and his/her supervisor and may vary from early in the morning to late in the evening.  Effective July 24, 2009 the federal minimum wage is $7.25 per hour.  Students are paid by the hour and receive their funds through direct bank deposits. Student wages vary and are based upon the nature of job and each student's qualifications.  The Tulane Workforce Management Organization has provided various jobs of interest on the College Central Network website http://tulane.edu/wfmo/student/index.cfm.

Q: Will Federal Work-Study funds I earn be posted on my account?
A: No, students who earn through federal work-study will be receiving paychecks directly. It is up to the student to deposit those funds to their accounts receivable account.

Q: What if I withdraw from classes?
A: Because your enrollment status may affect your financial aid award, please make sure to consult your academic advisor and your financial aid counselor before deciding to drop and/or withdraw from courses.

Q: I have an ROTC scholarship but it is not showing on my financial aid award or on my accounts receivable statement. What should I do?
A: ROTC will notify our office regarding those students who are eligible and adjustments to financial aid already awarded will occur. Revised award letters will be mailed. The Accounts Receivable office will post these credits to your student bill upon receipt of eligibility from ROTC. This information is usually sent to financial aid and accounts receivable after the first week of class.

Q: How do I have a Federal Direct Loan processed?
Tulane student Federal Direct Loan processing steps may be found by clicking here

Last updated:  October 19, 2011

Citation information:

Page accessed: Saturday, April 19, 2014
Page URL: http://tulane.edu/financialaid/faq.cfm

University Financial Aid, New Orleans, LA 70118 504-865-5723 finaid@tulane.edu