Special services are those beyond Emergency Service or Routine Maintenance service. Most special services are billable to our customers. Special Services are requests for changes to an existing condition or a facility, site equipment, utility systems, or grounds that are not routine maintenance.
For questions or assistance, call Customer Service, 504-865-5445.
For information about event planning, please see Special Event Planning.
Special Services options:
Interdepartmental Order (IT):
| Billable service estimated up to $5,000. Exception: Billable service for any amount involving only one transaction, such as a contractor's invoice, is also processed as an IT.  | - Complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm,
- Keep a copy.
- Mail or fax (862-8551) to Facilities Services.
- Facilities will schedule the work and Accounting will process the IT.
Charge type: Based on the fixed price agreed upon when the IT is approved. Examples: Move items to another office/location. Build bookcase. Set up tables, microphone, trashcans for special event. Hang banner. See Whose budget pays? |
Request for Estimate by IT:
| Billable service estimated up to $5,000.  | - Complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm.
Note on your IT that you would like an "Estimate of the charges." - Keep a copy
- Mail or fax (862-8551) to Facilities Services.
- Facilities Services will contact you by phone or email with the quote. Upon your approval, the work will be scheduled and Accounting will process the IT.
Charge type: No charge for Estimate. ITs are based on the fixed price agreed upon when the IT is approved. Examples: Move items to another office/location. Build bookcase. Set up tables, microphone, trashcans for special event. Hang banner. See Whose budget pays? |
Request for Estimate by Service Wave:
| Billable service where customer is unsure of cost range.  | - Visit ServiceWave online at http://servicewave.tulane.edu/.
- After selecting your campus, click on "Submit a Service Request" button.
- Select your facility, then click continue.
- Select your building from drop-down menu, then click arrow to continue.
- Complete the Request Form (as pictured on left), and enter the words "Estimate Requested" in the last field (Request) and list the work you would like done in detail.
- Facilities Services will contact you by phone or email with the quote. You will be requested to submit either an IT form or a Job Order form, depending on the cost of the job.
Upon receipt of your document, the job will be scheduled and the paperwork processed. Charge type: No charge for Estimate |
Annual Interdepartmental Order (IT):
| Billable service throughout the year up to $500 total.  | - Complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm,
- Keep a copy
- Mail or fax (862-8551) to Facilities Services.
- Facilities will schedule the work and Accounting will process the IT.
Charge type: Time and materials billed at the end of the Fiscal Year. Examples: Keys. Logistics warehouse items, like cardboard boxes. |
Request for Job Order Estimate:
| Billable service over $5,000. Facilities will estimate the job, you sign to approve and then a Job Order is set up.  | - Complete a Facilities Services Job Order Request form (as pictured on left) at: http://www.tulane.edu/~tams/forms/formindex.htm
- Check Request Type "Estimate."
- Facilities will estimate the job and return the Request Form for your signature.
- If you approve the estimate and return the signed form back to Facilities Services, a Job Order will be set up for the work.
Charge type: No charge for estimates Example: Renovate offices. Carpeting. |
Job Order (JO):
| Billable service over $5,000. Exception: Billable service for any amount involving only one transaction, such as a contractor's invoice, is processed as an Interdepartmental Order. Please see IT, above.  | - Complete a Facilities Services Job Order Request form (as pictured on left) at: http://www.tulane.edu/~tams/forms/formindex.htm
- Check Request Type "Job Order."
Most Job Orders are performed on a time-and-material basis; all Job Orders are billed monthly. Overhead of 20% on labor and 10% on materials is charged on Job Orders. The department can view work ticket labor, parts and other itemized costs billed to their JO account at http://servicewave.tulane.edu/, by entering their SC ticket number. Charge type: Time, materials, and overhead billed monthly Example: Renovate offices. See Whose budget pays? |
Running Job Order (RJO):
| Billable annual account A Running Job Order is a billable annual account which can cover numerous work requests during the fiscal year.  | - Complete a Facilities Services Job Order Request form (as pictured on left) at: http://www.tulane.edu/~tams/forms/formindex.htm
- Check Request Type "Job Order."
After the Running Job Order is set up, the department can submit work requests at http://servicewave.tulane.edu/, referencing their RJO number. Work is performed on a time-and-materials basis and is billed monthly. Overhead of 20% on labor and 10% on materials is charged on Running Job Orders. The department can view work ticket labor, parts and other itemized costs billed to their RJO account at http://servicewave.tulane.edu/, by entering their SC ticket number. Charge type: Time, materials, and overhead billed monthly Examples: Gas and repairs for department vehicles. Keys. Provide electrician at basketball games. Miscellaneous repairs. See Whose budget pays? |