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Special Services

Special services are those beyond Emergency Service or Routine Maintenance service. Most special services are billable to our customers. Special Services are requests for changes to an existing condition or a facility, site equipment, utility systems, or grounds that are not routine maintenance.

help For questions or assistance, call Customer Service, 504-865-5445.
For information about event planning, please see Special Event Planning.


Special Services options:



Interdepartmental Order (IT):

Billable service estimated up to $10,000.

Exception:  Billable service for any amount involving only one transaction, such as a contractor's invoice, is also processed as an IT.

IT_Form

  1. Complete an IT form (as pictured on left) .  Please include building and room number.  http://www.tulane.edu~tams/forms/formindex.htm,
  2. Keep a copy.
  3. Mail or fax (862-8551) to Facilities Services.
  4. Facilities will schedule the work and Accounting will process the IT.

Charge type:  Based on the fixed price agreed upon when the IT is approved.

Examples: Move items to another office/location. Build bookcase. Set up tables, microphone, trashcans for special event. Hang banner.

See Whose budget pays?

 




Request for Estimate by IT:

Billable service estimated up to $10,000
IT_Form

  1. Complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm.
    Note on your IT that you would like an "Estimate of the charges."
  2. Keep a copy
  3. Mail or fax (862-8551) to Facilities Services.
  4. Facilities Services will contact you by phone or email with the quote. Upon your approval, the work will be scheduled and Accounting will process the IT.

Charge type: No charge for Estimate.
ITs are based on the fixed price agreed upon when the IT is approved.

Examples: Move items to another office/location. Build bookcase. Set up tables, microphone, trashcans for special event. Hang banner.

See Whose budget pays?




Request for Estimate by Service Wave:

Billable service where customer is unsure of cost range.

ServiceWave_request

  1. Visit ServiceWave online at http://servicewave.tulane.edu/.
  2. After selecting your campus, click on "Submit a Service Request" button.
  3. Select your facility, then click continue.
  4. Select your building from drop-down menu, then click arrow to continue.
  5. Complete the Request Form (as pictured on left), and enter the words "Estimate Requested" in the last field (Request) and list the work you would like done in detail.
  6. Facilities Services will contact you by phone or email with the quote. You will be requested to submit either an IT form or a Job Order form, depending on the cost of the job.

    Upon receipt of your document, the job will be scheduled and the paperwork processed.

Charge type: No charge for Estimate





Annual Interdepartmental Order (IT):

Billable service throughout the year up to $500 total.

IT_Form


  1. Complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm,
  2. Keep a copy
  3. Mail or fax (862-8551) to Facilities Services.
  4. Facilities will schedule the work and Accounting will process the IT.

Charge type: Time and materials billed at the end of the Fiscal Year.

Examples: Keys. Logistics warehouse items, like cardboard boxes.




Request for Job Order Estimate:

Billable service over $10,000.

Facilities will estimate the job, you sign to approve and then a Job Order is set up.


  1. Complete a Facilities Services Job Order Request form (as pictured on left) at: http://www.tulane.edu/~tams/forms/formindex.htm
  2. Check Request Type "Estimate."
  3. Facilities will estimate the job and return the Request Form for your signature.
  4. If you approve the estimate and return the signed form back to Facilities Services, a Job Order will be set up for the work.


Charge type: No charge for estimates

Example: Renovate offices. Carpeting.





Job Order (JO):

Billable service over $10,000.

Exception:  Billable service for any amount involving only one transaction, such as a contractor's invoice, is processed as an Interdepartmental Order.  Please see IT, above.

  1. Complete a Facilities Services Job Order Request form (as pictured on left) at: http://www.tulane.edu/~tams/forms/formindex.htm
  2. Check Request Type "Job Order."

Most Job Orders are performed on a time-and-material basis; all Job Orders are billed monthly. Overhead of 20% on labor and 10% on materials is charged on Job Orders. The department can view work ticket labor, parts and other itemized costs billed to their JO account at http://servicewave.tulane.edu/, by entering their SC ticket number.

Charge type: Time, materials, and overhead billed monthly

Example: Renovate offices.

See Whose budget pays?

 

 





Running Job Order (RJO):

Billable annual account

A Running Job Order is a billable annual account which can cover numerous work requests during the fiscal year.

  1. Complete a Facilities Services Job Order Request form (as pictured on left) at: http://www.tulane.edu/~tams/forms/formindex.htm
  2. Check Request Type "Job Order."

After the Running Job Order is set up, the department can submit work requests at http://servicewave.tulane.edu/, referencing their RJO number. Work is performed on a time-and-materials basis and is billed monthly. Overhead of 20% on labor and 10% on materials is charged on Running Job Orders. The department can view work ticket labor, parts and other itemized costs billed to their RJO account at http://servicewave.tulane.edu/, by entering their SC ticket number.

Charge type: Time, materials, and overhead billed monthly

Examples: Gas and repairs for department vehicles. Keys. Provide electrician at basketball games. Miscellaneous repairs.

See Whose budget pays?



Uptown Facilities Services, New Orleans, LA 70118 504-865-5441 srvcdsk@tulane.edu