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Customer Service

 

Location:
Facilities Services Room 200
Irby Room 115

Hours: 
8:00 a.m. - 4:00 p.m. Monday - Friday

Customer Service responds to requests from students, faculty, and staff and processes about 30,000 work tickets annually via phone, ServiceWave (web requests), e-mail, and hard copy. They coordinate, schedule, and dispatch requests to our 16 zone or shop managers via radio, phone, and electronic work tickets. Customer Service is staffed by two employees:one at the Facilities office and one as our representative to HRL in Irby.

Uptown Facilities Services, New Orleans, LA 70118 504-865-5441 srvcdsk@tulane.edu