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Uptown Location

Visit Us:
107 Lavin Bernick Center  
31 McAlister Drive

Contact Us:
(504) 865-5629 (Phone)
(504) 862-8972 (Fax)
splashcard@tulane.edu

Business Hours:
Monday to Friday 9:00AM to 5:00PM
Saturday and Sunday: CLOSED


Health Sciences Location

Visit Us:
Tidewater Building
8th Floor, room 802

Contact Us:
(504) 988-5237 (Phone)
(504) 988-1653 (Fax)
splashcard@tulane.edu

Business Hours:
Monday to Friday 8:30AM to 4:30PM
Closed 12:00PM to 1:00PM, Daily
Saturday and Sunday: CLOSED

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SPLASH CARD TERMS OF USE


University ID Card

The Tulane Splash Card identifies you as a member of Tulane University, and includes your name, photo and classification. Please keep your Tulane Splash Card with you at all times while on campus. Your Tulane Splash Card is NON-TRANSFERABLE.
 

The Tulane Splash Card is the property of Tulane University. It is entrusted to students, faculty and staff members enrolled in or employed by the university. The user understands that the card is used only by him/her and is NON-TRANSFERABLE. Participating vendors may require additional identification to ensure the person using the Tulane Splash Card is the owner of the card.
 

All sales transactions are debited from the cardholder’s account. The cardholder is responsible for observing the transaction and for monitoring his/her own account. Students are responsible for debit and meal plan transactions that are processed when the system is in an ‘offline’ mode. Cardholders may request a statement of transaction from the Tulane Splash Card Office.
 

This card is for university identification and must be carried by the named individual at all times. It should be presented as proof of identification upon request by any University official. This card is NON-TRANSFERRABLE. The lending of this card to anyone or the possession of another person’s ID card, is a violation of university regulations and may result in confiscation of the card and loss of privileges.
 

Report lost or stolen cards immediately to the Tulane Splash Card Office. The university is not responsible for any loss or expense resulting from the loss, theft or misuse of this card. If lost, a replacement fee will be charged.
 

If a card is found, please return to:

Tulane Splash Card Office
Bruff Commons, Suite 102

31 McAlister Drive

New Orleans, Louisiana 70118-5672

Phone: (504) 865-5629
  Fax: (504) 862-8972

splashcard@tulane.edu



Liability

You may be liable for the unauthorized use of your ID. You will not be liable for unauthorized use that occurs after you notify the Tulane Splash Card Office at Tulane University, New Orleans, Louisiana 70118-5698, in writing of the loss, theft, or possible unauthorized use. In any case, your liability will not exceed $50.00. Account balances are fully refundable to matriculated students and those who withdraw from the University. All other refunds are subject to a $25.00 processing fee. All refunds are subject to the student’s Accounts Receivable account being paid in full. The balance of a student’s account is carried over from semester to semester until the student graduates or formally withdraws. No partial refunds will be given at any time.
 

The cardholder agrees to abide by all rules, regulations, policies and procedures specified by the university and the Tulane Splash Card program. Violations of such rules, regulations, policies and/or procedures may result in the cancellation of the cardholder’s account. Future changes in terms and conditions regulating use of this card will apply to all cards in the circulation and use at that time and will supersede the terms and conditions in effect at the time the card was acquired. 

 

Error Resolution

a.)  If there is an error on a receipt or activity statement or the cardholder would like more information about a specific transaction, contact the Tulane Splash Card Office by telephone at (504)865-5629 or by mail within sixty (60) days of noticing the error. In the event of verbal notification, the Tulane Splash Card Office may require that the cardholder submit written notification within ten (10) business days. 

b.)  When making a request for an adjustment to the account, the cardholder must furnish the following information: (1) the cardholder’s name and Account number; (2) a description of the transaction in question and explanation of discrepancy; and (3) the dollar amount of the transaction in question. 

c.) The Tulane Splash Card Office will investigate the cardholder’s request and provide a written decision to the cardholder within ten (10) business days. If an error is found, the Tulane Splash Card Office will make the necessary adjustments to the cardholder’s account. If no error is found, the Tulane Splash Card Office will provide the cardholder with a written explanation within three (3) business days of the conclusion of the investigation. The cardholder may request copies of the document(s) used to conduct the investigation.
 

Return merchandise is accepted according to the refund policy in force when the goods or services were purchased. Returned purchases made with the Tulane Splash Card are credited to the account balance. Cash Refunds are not given.

When a card is lost or stolen, the account balance is not protected until the card is reported missing to the Tulane Splash Card Office. Only the account balance at the time the card is reported lost/stolen and invalidated can be protected. There is a $30.00 card replacement fee.


 

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Splash Card, 102 Bruff Commons  504–865-5629 splashcard@tulane.edu