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Frequently Asked Questions

 

Can I bring any sort of telephone that I want?

Do you offer 3 way calling?

Are the telephone numbers linked to the residence hall rooms?

How do I sign up for caller id, voice mail, and call waiting?

What does the caller id from calls leaving Tulane indicate?

How am I billed for my long distance calling?

What if there's a problem with my bill?

Can I dial an international call direct, or do I need to use the operator?

How can I get help?

 

 

Can I bring any sort of telephone that I want?

Any single line, analog, touch-tone telephone should work with the Tulane system. Cordless phones must NOT run on Bluetooth or 2.4Ghtz. Bluetooth and 2.4 Ghtz phones will cause interference with the wireless network and are not permitted on campus.

 

Do you offer 3 way calling?

3 way calling is available at no charge. Just dial the first person. When you have them on the line, press the flash/hang up button quickly. Call the second person. When you have them on the line, press the flash/hang up button again quickly. All three parties should be connected.

 

Are the telephone numbers linked to the residence hall rooms?

The telephone numbers are associated with the residence hall rooms. Telephone numbers are not transferable.

 

How do I sign up for caller id, voice mail, and call waiting?

Caller id and call waiting are already turned on at no charge and voicemail is available at no charge upon request.  Students should provide their own caller id box or phone with caller id compatibility.  If you do not have one, they are available for purchase in the bookstore.  To subscribe to voicemail, please complete the Service Request form and take it to the Telecommunications Office.  You will receive your voicemail box number, passcode, and instructions.

 

What does the caller id from calls leaving Tulane indicate?

When you place a call to an off campus number to a recipient using caller id, the name and number displayed will be Tulane University and your phone number.

 

How am I billed for my long distance calling?

Domestic long distance calls are billed at 4 cents a minute. International calls are based on the current rate, which is available to you by calling the Telecommunications office at ext. 5206. Charges are billed monthly through accounts receivable. Bills are available online at http://studentphonebill.tulane.edu/phonebill/login.jsp . Use your long distance code to log in.

 

What if there's a problem with my bill?

Please call the telecommunications department at ext. 5206.

 

Can I dial an international call direct, or do I need to use the operator?

You can dial direct. For a list of country codes and dialing instructions, click here, or call the Telecommunications office at ext. 5206 for assistance.

 

How can I get help?

If you are having problems with your phone line, you can e-mail telecom1@tulane.edu, or use another phone to call the Service Line, ext. 6789 or 865-6789. If you have a question about your account or calling features, please call ext. 5206 or 865-5206.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Technology Services, Tulane University, New Orleans, LA 70118 -- TSNOC: 1-866-276-1428 -- help@tulane.edu