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Technical Support and Network Operations Center
Tulane Technology

If you are experiencing problems with technology on campus, please contact the Technical Support and Network Operations Center by phone at 504-862-8888, by e-mail at, or online at


Support Center Top 5


Password Maintenance

Forgotten, New, and Resets


Set up a Wireless Device

Eduroam for Students, Faculty and Staff
TulaneGuest for visitors


myTulane and Blackboard

Go to myTulane
Learn about myTulane


Security Software

Download free anti-virus software
(login required, then keyword search for McAfee)


Gibson Access

Please do not update to El Capitan OS 10.11

Posted: 06 Oct 2015

On Wednesday, September 30th, Apple released the 10.11 version of their operating system, also known as El Capitan. Technology Services is currently advising against upgrading to this new version. It is not currently supported in our environment or by some of our software vendors. Some software, such as Microsoft Office 2011 (Mac), will not function properly in this new operating system. We have also noted iCloud Keychain issues for some users who have updated.


Change to WaveMail Login Page

Posted: 09 Sep 2015

Technology Services is making an upgrade on Thursday, September 10 at 6 a.m. that will result in a change in the way users must log in to WaveMail and some other applications.


Welcome Back, Students!

Posted: 18 Aug 2015

Welcome back, students! Here’s what you need to know about getting assistance with campus technology.


Faculty & Staff, Please Do Not Upgrade to Windows 10

Posted: 29 Jul 2015

Microsoft is releasing a free upgrade to Windows 10 through an automatic Windows update. In order to avoid any potential issues, we are recommending that Tulane faculty and staff not upgrade at this time. We are continuing to test Windows 10 compatibility with the software and systems in use across our campuses.


 Need Support?


Via Instant Answers
Online Knowledgebase

Via Phone
: (504) 862-8888 or ext. 2-8888
Downtown: (504) 988-8888 or ext. 8-8888

Via E-mail

Via Live Chat and Online Request


Technology Services, Tulane University, New Orleans, LA 70118 -- TSNOC: 504-862-8888 --